See which Amazon returns to contest

1. 1

   Open your claim from the notice

   Click Submit your claim in the notice email, or go straight to ReturnSettlement.com. Your returns are already listed in two tables: Returns Requiring No Action, which are paid automatically, and Returns You May Contest.

2. 2

   Download both CSVs

   Each table has a Download CSV button. Save both files; nothing else on the form needs to be filled in yet.

3. 3

   Link Amazon and your card, then import the CSVs

   Connect the Amazon account the orders were placed on and the card you paid with. Your Amazon orders and return drop-offs show what went back and when, and your card's transactions show each refund and any charge after it. Then import both CSVs. Linked your card after those returns? Upload older statements from your bank as PDF or CSV and it checks again.

4. 4

   See what you're owed, and what you can prove

   Each return gets a verdict (records support it, partly, or not), the money trail behind it, the proof of tender to upload, and which attestation boxes your records back up.

5. 5

   Claim it on the form

   Tick Claim on the returns your records support, upload the proof, tick only the statements that are true, and submit before December 1, 2026.

• The real notice comes from donotreply@returnsettlement.com with the subject "LEGAL NOTICE OF CLASS ACTION SETTLEMENT – IN RE: AMAZON RETURN POLICY LITIGATION". Copies of settlement emails are a common scam; our guide to the settlement lists the official contacts so you can check yours is real.
• Open your claim only from the link in your own notice email, or by typing ReturnSettlement.com yourself.
• Recoup Hero never asks for your notice ID or confirmation code, and your claim rows stay in your browser.
• Recoup Hero isn't part of the settlement or affiliated with Amazon, and this isn't legal advice. You sign the claim form under penalty of perjury, so claim only what you believe is true.

Returns Requiring No Action are paid automatically; you only choose how to be paid. Returns You May Contest are ones Amazon's records say were handled correctly. To be paid for those, you tick Claim, upload proof the item went back, and attest to what happened. The amounts appear on the claim form once you've entered the details from your notice, and each table's CSV lists the refund amount requested per return.

The ones your own records disagree with: the refund never reached your card, came back short (a restocking, damage or late fee you weren't told about), arrived weeks or months after the return, or was followed by a new charge for the same item. The settlement helper matches each return on your claim form against your Amazon orders and your card statement and gives it a verdict, so you can see which returns to contest and which to leave alone.

Look at your card statement for an Amazon charge in the weeks after the refund, usually for the same amount as the refund. Amazon sends an email at the time saying it didn't receive the item, or received a different one, and that it has charged you again; search your inbox for the order number. Many people only find these charges when they go looking, because the amounts are easy to miss. The settlement helper checks every return on your claim for a charge after the refund.

Usually, yes. The claim form asks for proof of tender, meaning evidence the item went back, and a tracking number is only one kind. Others: the return details on the order's page in Your Orders on Amazon, which still show how and when you dropped it off; Amazon's "return received" or "refund issued" email; the drop-off receipt email from UPS, Kohl's, Whole Foods or Staples; or a screenshot of the return in the Amazon app. Amazon customer service can also look up a return's tracking number for you, and a screenshot of that chat or email counts. Don't rely on the carrier's tracking page, since those expire after a few months. The settlement helper shows which of these you already have for each return.

• The order's page in Your Orders on Amazon. The return details are still there years later: how you sent it back, the drop-off date, and often the carrier scan. A screenshot of it is proof of tender.
• Amazon's "return received" or "refund issued" email. Search your inbox for the order number or the item name.
• The drop-off receipt email. UPS, Kohl's, Whole Foods and Staples each email a receipt when you hand a return over, and Amazon sends a drop-off confirmation of its own.
• Amazon customer service. They can look up the return's tracking number for you. A screenshot of that chat or email counts. The carrier's own tracking page expires after a few months, so don't rely on it.
• The refund line on your card statement. It doesn't prove the item went back, but it shows when the refund arrived, how much it was, and whether a charge followed it.

Refunded isn't the same as refunded correctly. A return can be on the form because the refund arrived months late, was less than you paid, or was followed by a new charge for the same item. Check the refund date on your card statement against the date you returned it, and look for a charge after the refund. That's what the settlement helper compares for every return on your claim.

Yes. The claim form lets you add an order manually. You'll need the order number, what you returned, when you asked for the refund and how much it was, plus proof the item went back. You can type the same details into the settlement helper to check that return against your records before you add it.

Proof of tender: a drop-off receipt, Amazon's drop-off confirmation email, a carrier tracking confirmation or a return-label scan. The settlement helper shows which of these you already have for each return.

You sign the claim form under penalty of perjury, so tick Claim and the attestation boxes only for returns your records back up. The Settlement Administrator reviews each contested return and the proof you upload. If your records don't support a return, leave it unticked rather than guessing.

Yes. Link the Amazon account the orders were placed on and it fetches the orders on your claim form by order number, including returns from years before your normal order history. Link the card you paid with, or upload old statements, and it finds each refund and any charge after it. It never asks for your notice ID or confirmation code, and your claim rows stay in your browser.

Claims are due December 1, 2026.

No. Recoup Hero isn't part of the settlement or affiliated with Amazon, and nothing here is legal advice. It helps you check your claim against your own Amazon orders and statements, and never asks for your notice ID or confirmation code.